Order Status Flow

Order status (status)

Status	Sub Status	Description	Is end status
IDLE		Scheduled order confirmed, the supplier will see the order in driver app by the time specified
ASSIGNING		Finding a supplier
ACCEPTED	BOARDED	Once supplier accepts the order, the order status will be changed to ACCEPTED
IN PROCESS	COMPLETING	When the supplier collects the package at the pickup location, he will click “Pick up” and the order status will be changed to IN PROCESS
COMPLETED	IN_RETURN RETURNED	When the supplier completes the order, the order status will be changed to COMPLETED (It does not mean the package is delivered. Check the delivery status description below)	Yes
CANCELLED		- If the supplier cancels the order, the order status will be changed to CANCELLED, cancel_by_user is set to False - If the user cancels the order, the order status will be changed to CANCELLED, cancel_by_user is set to True - If there is no suppliers accepting order after a certain period of time (depending on service type), the order status will be changed to CANCELLED, cancel_by_user is set to False, and cancel_comment is set to “Auto cancel, no driver accepted”	Yes

Delivery Status (path[i].status (i>0))

• COMPLETED: When the supplier gives the order to recipient and completes payment, he will choose Complete and the according stop point status will be changed to COMPLETED.
• FAILED: When the supplier arrives at the recipient point, but the recipient does not show up or due to various reasons, he will choose Fail and the according stop point status will be changed to FAILED

  Check the list of failed and cancelled reason in Fail/Cancel Comment

Sub Status (sub_status)

• BOARDED: When the supplier is close to the pickup location, our system will rely on the supplier's app location and will return sub_status BOARDED
• COMPLETING: When the supplier is close to the drop-off location, our system will rely on the supplier's app location and will return sub_status COMPLETING
• IN_RETURN: After the supplier confirms the failed delivery and start to return the failed package to the sender , our system will return sub_status IN_RETURN
• RETURNED: When the supplier returned the failed package to the sender successfully, our system will set sub_status of the order to RETURNED

(*) Rebroadcast

When the supplier cancels the order which has been accepted, our system will run a rebroadcast process. When this happens, the order status will revert from ACCEPTED to ASSIGNING to find another supplier. If an order has been cancelled for the [x] times in rebroadcast duration or broadcast timeout, the order status will change to CANCELLED

Depending on the type of service, the rebroadcast duration and the [x] times of each service will be different

Order timeline

Order timelime status

order	order.path	Description	Order Status
create_time		When User create order	IDLE or ASSIGNING
order_time		When order appear on supplier’s app - If user create an instant delivery order then order_time = create_time - If user create a scheduled order then order_time > create_time	ASSIGNING
accept_time		When supplier accepts the order	ACCEPTED
board_time		When supplier is close to the pickup location	ACCEPTED
cancel_time (exceed the [x] times)		When supplier cancels order after accepting, rebroadcast process will start and when the number of cancellation > [x] times	CANCELLED
cancel_time (auto cancel)		When no suppliers accepted order until the broadcast timeout in rebroadcast process	CANCELLED
pickup_time		When supplier submits collect package at pickup location	IN PROCESS
	complete_time (path[i],i>0)	When supplier confirm successfully delivery	COMPLETED (path_status)
	fail_time (path[i],i>0)	When supplier confirm failed delivery	FAILED (path_status)
complete_time		As soon as supplier done all confirm (both successful or failed delivery)	COMPLETED
return_time		When supplier return the package to pickup location in case failed delivery	RETURNED (order.sub_status)