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The Delivery Status

Successfully Delivered​

  • Step 1: Driver will click on Success button when Driver completed delivery to Receiver

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  • Step 2: User check order status on partner portal

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  • Step 3: User check the callback returned via webhook
{
    "_id": "22U0IF06",
    "accept_time": 1664272619.01943,
    "city_id": "SGN",
    "complete_time": 1664272709.7741053,
    "create_time": 1664272600.3926158,
    "path": [ {...},
        {
            "address": "104 Trần Nhân Tôn, Phường 2, Quận 10, Hồ Chí Minh",
            "status": "COMPLETED",
            "complete_time": 1664272709.1441114,
            "fail_time": 0,
            "return_time": 0,
            "fail_comment": "",
            "name": "Nhan"
        }
    ],
    "payment_method": "BALANCE",
    "pickup_time": 1664272630.4128397,
    "service_id": "SGN-BIKE",
    "status": "COMPLETED",
    ...
}

Failed Delivery​

  • Step 1: Driver will click on Fail button and submit the reason why Driver can not delivery to Receiver

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  • Step 2: Driver will return package to Seller/Sender

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  • Step 3: User check order status on partner portal

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  • Step 4: User check the callback via webhook
{
    "_id": "225JET0A",
    "accept_time": 1664273129.6991503,
    "city_id": "SGN",
    "complete_time": 1664273183.3425238,
    "create_time": 1664273089.7596045,
    "path": [
        {
            "address": "7/28 Thành Thái, Phường 14, Quận 10, Hồ Chí Minh",
            "return_time": 1664273226.7265587,
            ...
        },
        {
            "address": "104 Trần Nhân Tôn, Phường 2, Quận 10, Hồ Chí Minh",
            "status": "FAILED",
            "complete_time": 0,
            "fail_time": 1664273182.567059,
            "return_time": 0,
            "fail_comment": "Recipient does not pickup phone call",
            ...
        }
    ],
    "payment_method": "BALANCE",
    "pickup_time": 1664273135.271825,
    "service_id": "SGN-BIKE",
    "status": "COMPLETED",
    "sub_status": "RETURNED",
    ...
}