Frequently asked questions
Cannot sign in?
Signing in has 3 steps: phone number → 4-digit OTP code (first time on a device) → 6-digit password. If you forgot your password, click Quên mật khẩu? (Forgot password?). If you do not have an account yet, click Liên hệ Ahamove (Contact Ahamove). See Sign in.
The order is Hoàn thành (COMPLETED), but the customer says they have not received the goods?
Hoàn thành (COMPLETED) means the driver has finished handling every point, including points marked Thất bại (Failed). Open the order details and check the Hành trình (Route) section to see whether each point is Đã giao (Delivered) or Thất bại (Failed). See Order details.
Cannot see orders created by a colleague?
You need the Xem đơn của toàn công ty (View company-wide orders) permission. Also check that the Đang quản lý (Managing) box in the left menu has the right store selected.
Truck B2B shows "Không có dịch vụ phù hợp" (No suitable service)?
Your company does not have a Truck price list for that option yet. Contact your Ahamove point of contact (Ops) to set up a price list according to your contract. See Truck B2B.
An order template did not generate orders today?
Open Mẫu lên đơn (Order templates), read the warning line at the top of the page, then click Xem log (View log). Orders for the failed day are not created retroactively, so you need to create orders for that day yourself. See Troubleshooting.
A template that was running normally suddenly stopped?
The template may have reached the end of its time window. When it expires, the template stops generating orders and no notification is shown. Extend it before the expiry date.
If an order is cancelled, is the money refunded?
Yes. In Thanh toán › Lịch sử giao dịch (Payments › Transaction history) you will see a Hoàn trả (Refund) line with the order ID.
My reconciliation figures do not match Ahamove's?
A statement is not recalculated after it is closed. Adjustments that arise afterwards go into the next period. See Why the figures differ.
COD reconciliation is missing orders?
This page only counts completed orders. Also check the Dữ liệu cập nhật đến ngày (Data updated up to) date.
A staff member cannot see some tabs?
The role decides which tabs a staff member can see. An administrator can review the permission sets in Roles & permissions and change that person's role in Staff.
Glossary
| Term | Meaning |
|---|---|
| AR | Acceptance Rate, the share of orders accepted by a driver |
| FR | Fulfillment Rate, the share of orders delivered to completion |
| COD | Cash on Delivery, money the driver collects at the drop-off point |
| Bảng kê (Statement) | List of delivery fees for one reconciliation period, with closed figures |
| Bồi hoàn (Reimbursement) | Costs the driver pays up front (tolls, loading/unloading, overtime, extra km) and then claims back |
| Cronjob | Automated task that generates orders from a template on a schedule |
| Cửa sổ thời gian (Time window) | The date range during which an order template is valid |
| Gói ca (Shift package) | Full-package vehicle rental for 4H / 8H / 12H |
| Vendor | Partner transport company that supplies vehicles and drivers |
| Mã dịch vụ (Service code) | Code used to look up the price list, e.g. VNM-VAN-B2B-1000-RENTAL-4H |
| Cửa hàng (Store) | A branch of the company. Orders and staff are assigned to a store |
| Vai trò (Role) | A set of permissions (up to 23) assigned to a staff member at each store |
| Tỷ lệ ghép đơn (Order batching rate) | Average number of drop-off points per order |
| Mã vận đơn (Waybill code) | Code of each drop-off point, used for COD reconciliation |
| Staging | Testing environment, no charges |