Create a standard order

Two ways to create orders with Ahamove

Method	Best when	See
Create orders via the API	Your system (online store, OMS, WMS…) pushes orders to Ahamove automatically	Ahamove API · Integrations
Create orders on the Business Portal	Staff create orders by hand, one-off orders, or you have not integrated the API yet	This page

Both methods use the same business account: orders created either way appear in Order management and are charged to the same wallet.

Open Lên đơn (Create order) in the left menu and you will see 3 items: Đơn thường (Standard order), Truck B2B — Doanh nghiệp (Truck B2B — Business) and Mẫu lên đơn (Order templates). Not sure which one to use? Answer the 2 questions below:

1. Does this route repeat on a regular schedule (e.g. every morning at 8am from the warehouse)?

Đơn thường (Standard order) is for delivery by motorbike or small truck. The price appears as soon as you finish entering the route.

1. Ordering store: links the order to a branch
2. Add a drop-off point to deliver to several places in one trip
3. Save the route you are entering as a draft
4. Swap the pickup and drop-off points
5. Change vehicle (motorbike, truck…)
6. Choose a service package; the price shows on each card
7. Package details (required)
8. Declared goods value
9. Pick up now or schedule a pickup
10. Payment method
11. Total fee, distance, estimated time and the Đặt đơn (Create order) button

Standard order screen after entering the route

Interactive walkthrough

Follow each step right on the screenshots below to place a test motorbike delivery order. Click the flashing box to go to the next step. Each part is explained in detail under Steps.

Create a standard orderStep 1/13

Enter the pickup pointClick "Bạn muốn lấy hàng ở đâu?" (Where do you want to pick up?) and type an address, for example "Bitexco".

Steps

Ordering store

The first field sets which chi nhánh (branch) this order belongs to. Choose Không gắn cửa hàng (No store) if it is a company order that does not belong to any branch.

List of stores to link the order to

Why link a store?

Orders linked to a store are counted in that branch's figures when you switch the Đang quản lý (Managing) selector to that branch. See Stores.

Step 1: Enter the route

Type an address into Bạn muốn lấy hàng ở đâu? (Where do you want to pick up?) and choose a suggestion. Do the same for Bạn muốn giao hàng đến đâu? (Where do you want to deliver?). The map on the right draws the route and distance.

Address suggestions while typing the pickup point

• Need to deliver to several places in one trip? Click + Thêm điểm giao (Add drop-off point) (enabled once a pickup point is set).
• The portal remembers your last pickup point and fills it in the next time you open Lên đơn.
• The Dùng vị trí của tôi (Use my location) button on the map uses your current location as the pickup point.

Recipient details

As soon as you choose the drop-off point, the Thông tin người nhận (Recipient details) dialog opens automatically. To edit it later, click the › arrow at the end of the drop-off row.

Recipient details dialog

Field	Used for	Limit
Ghi chú địa chỉ (Address note)	Extra directions for the driver (floor, gate…)
Recipient name and phone number	So the driver can contact the recipient on delivery
Thu hộ (COD) (Cash on delivery)	Amount the driver collects at the drop-off point. Track it in COD reconciliation	Up to 1.000.000đ
Giá trị hàng hoá (Goods value)	Value of the goods at this point	Up to 30.000.000đ

Step 2: Change vehicle

The default is Xe máy (Motorbike). Click Đổi phương tiện (Change vehicle) if you need a larger vehicle.

Step 3: Choose a service

The price shows on each card. The cheapest card is labeled Rẻ nhất (Cheapest). Click So sánh giá (Compare prices) to see the packages side by side.

Package (motorbike)	Description on the portal	Best when
Siêu Tốc (Bike)	Immediate pickup, express delivery	Urgent goods, customer is waiting
Nhanh (Eco)	Low price, delivered within 90 minutes	Same-day delivery, moderately fast
4H	Very low price, delivered within 4 hours at most	Not urgent, you want to save money

Step 4: Package details & special requests

Click Thông tin kiện hàng (Package details) (required) to choose the size, weight and goods type.

Package details dialog: sizes S to 3XL, weight, goods type

• Kích cỡ (Size): S, M, L, XL, 2XL, 3XL. Each size shows its maximum dimensions, for example S is up to 25×32×12 cm.
• Khối lượng (Weight) (kg).
• Loại hàng hoá (Goods type): Thời trang (Fashion), Mỹ phẩm (Cosmetics), Thực phẩm khô / đóng gói (Dry / packaged food), Khác (Other).

Below that is Yêu cầu đặc biệt (Special requests): add-on services, each row showing its surcharge. Click + on the row you want to add. By default the list shows only a few rows; click Xem thêm (See more) to show all of them and Thu gọn (Collapse) to hide some. Click the ⓘ icon next to a name to see an explanation.

List of special requests with surcharges (expanded)

Step 5: Declared goods value

Click the Khai giá hàng hoá (Declared goods value) row (default Chưa khai giá (Not declared)) to declare the value, so you can be compensated if the goods are damaged or lost.

Step 6: Scheduled pickup (optional)

The Lấy ngay (Pick up now) button opens the Hẹn giờ lấy hàng (Scheduled pickup) calendar: choose a date and time (in 5-minute steps). If you do not choose a date, the goods are picked up immediately. A scheduled order stays in the Chờ hẹn giờ (IDLE) status until the scheduled time.

Scheduled pickup calendar

Step 7: Choose a payment method

Click the payment button (shows MOMO by default) to change it:

List of payment methods

Group	Options
Cashless	MOMO, Tài khoản (charged to the company wallet), ZaloPay, ShopeePay
Cash	Người gửi trả phí (Sender pays) or Người nhận trả phí (Recipient pays)

Use "Tài khoản" for simple reconciliation

Orders paid with Tài khoản (company account balance) are charged directly to the company wallet and appear in Transaction history and in the Reconciliation statement.

The Khuyến mãi (Promotion) button is enabled once the route is complete.

Step 8: Check the total fee and click Đặt đơn (Create order)

Tổng phí (Total fee) is shown with the distance and estimated time (e.g. 3.0 km · khoảng 15 phút (about 15 minutes)). Click Đặt đơn (Create order). The order appears in Order management.

Tips

• Lưu nháp (Save draft) (next to the Lộ trình (Route) heading): keeps a half-entered route so you can come back and finish it.
• Hoán đổi (Swap): reverses the pickup and drop-off points. Handy for booking a return trip.

Frequently asked questions

The Đặt đơn (Create order) button is grayed out? Check that you have a pickup point, a drop-off point and Thông tin kiện hàng (Package details).

Paying with Tài khoản but the balance is too low? Go to Payments to top up, or choose another method.

Want to cancel the order? Open the order in Order management.