Order management

The Danh sách đơn hàng (Order list) page is where you look up every order you have created. It is also the first screen you see after signing in.

Order list with the search box and filters

Find an order

Quick search by order ID or tracking code.
Filter by date range, service, creator, and status. Click Xoá bộ lọc (Clear filters) to go back to the defaults.
Want to see a branch's orders? Change the Đang quản lý (Managing) box in the left menu. See Managing.

Cannot see your colleagues' orders?

By default, each person only sees their own orders. You need the Xem đơn của toàn công ty (View company-wide orders) permission to see orders created by others. See Roles & permissions.

Information in each row

Column	Content
Mã đơn (Order ID)	Order ID (click the icon to copy) and service name
Điểm lấy hàng (Pickup point)	Sender's name, phone number, and address
Điểm giao hàng (Drop-off point)	First recipient, plus "+N điểm giao khác" (+N other drop-off points) if the order has multiple points
Thời gian tạo (Created at)	When the order was created
Tổng COD (Total COD)	Total cash on delivery amount for the order
Phí (Fee)	Delivery fee
Trạng thái (Status)	Current status and when it was last updated

Order statuses

The Trạng thái (Status) filter has 8 options. Click each status in the diagram to see what it means, what you need to do, and what happens to the money.

Before finding a driver (if any)

→→→→

↳ No driver accepts / you cancel / driver cancels too often →↺ Driver cancels after accepting: the order goes back to “Đang tìm tài xế” (ASSIGNING)

Đang tìm tài xế (ASSIGNING)

What it means: The system is offering the order to drivers near the pickup point.
What you should do: Wait. If nobody accepts for too long, the order is cancelled automatically. Peak hours and remote areas usually take longer.
Money: If paid by "Tài khoản" (company account): the fee was charged when ordering.

Trạng thái (Status) filter showing the number of orders in each status

The number next to each status

The filter shows the number of orders currently in that status. Only Hoàn thành (COMPLETED) and Đã huỷ (CANCELLED) do not show a number, so the page loads faster; you can still filter and view them in full.

Order details

Click a row to open the order details.

Buttons in the top-right corner:

Button	Used to
⊘ Huỷ đơn (Cancel order)	Cancel the order. The button is greyed out when the order is in a status that cannot be cancelled (e.g. already Hoàn thành (COMPLETED))
Chia sẻ link theo dõi (Share tracking link)	Get a link so the recipient can follow the order's route
Giả lập đơn hàng (Order simulator)	Open the Giả lập đơn hàng (Order simulator) tab (Staging only)

Section	Content
Thông tin đơn (Order information)	Orderer, waybill code, payment method, service
Đơn vị vận chuyển (Carrier)	Driver's name and phone number, license plate, assigned by
Kiện hàng & ghi chú (Packages & notes)	Order notes
Hành trình · N điểm (Route · N points)	Each point with its status: pickup point Đã lấy hàng (Picked up), drop-off point Đã giao (Delivered) or Thất bại (Failed)
Bảng phí (Fee table)	Phí điểm dừng (Stop fee) · Phí dịch vụ đặc biệt (Special service fee) · Phí khoảng cách (Distance fee) · Giảm giá (Discount) · Tổng cộng (Total) · Tổng COD (Total COD)
Dịch vụ thêm (Add-on services)	The special requests that were selected
Phí bồi hoàn (Reimbursement fee)	Reimbursement amounts incurred on the order. Approve them in Reimbursement

Completed ≠ everything delivered successfully

A multi-point order moves to Hoàn thành (COMPLETED) once the driver has finished handling every point, including points marked Thất bại (Failed) (recipient absent, wrong address…). Always check the Hành trình (Route) section to see the result of each point.

History tab

A timeline of every event on the order, from creation to the end. Use it when you need to know what happened, when, and by whom, for example when a customer asks why an order was delivered late or why a point failed.

Each event shows the event name, the time, and Bởi (By): the orderer's name (for the Tạo đơn (Create order) step) or Hệ thống (System) (for automated steps).

Event	Meaning	Matching order status
Tạo đơn (Create order)	The order was created (on the portal or via the API)	—
Tìm tài xế (Find driver)	The system starts looking for a driver	Đang tìm tài xế (ASSIGNING)
Đã nhận (Accepted)	A driver accepted the order	Đã có tài xế (ACCEPTED)
Thực hiện (In progress)	The driver picked up the goods and started delivering	Đang giao (IN PROCESS)
Giao hàng thành công gói thứ N (Package N delivered)	Drop-off point N has been delivered	—
Giao hàng thất bại gói thứ N (Package N failed)	Drop-off point N could not be delivered	—
Hoàn thành (COMPLETED)	The driver has finished handling every point	Hoàn thành (COMPLETED)

Webhooks at each step. Each step where Ahamove sent a callback has an N webhook label (N = number of registered endpoints). Click the label to expand it:

Callback x/N: number of endpoints that received it successfully out of the total, e.g. 1/2 means 1 of 2 endpoints received it successfully.
Each endpoint #1, #2… with its response code: 200 means received successfully; any other code (e.g. 429) means the endpoint rejected it.

Troubleshoot delivery and integration issues with the History tab

Late delivery? Compare the times between Tìm tài xế (Find driver) → Đã nhận (Accepted) (waiting for a driver) and Thực hiện (In progress) → Giao hàng thành công (Delivered) (delivery time).
A point failed? Find the Giao hàng thất bại gói thứ N (Package N failed) line, then match it with point N in the Hành trình (Route) section of the Chi tiết (Details) tab.
Your system is not receiving updates? Expand the webhook label at that step to see which code the endpoint returned. See the full data in the Callback log, or the Giả lập đơn hàng (Order simulator) on Staging.

Order simulator tab (Staging only)

For partners integrating the API: a shortcut to the Giả lập đơn hàng (Order simulator) tool, where you control a sandbox driver for this order (step by step, point by point) and check the callbacks sent to your webhook.

Giả lập đơn hàng (Order simulator) tab in order details with the Mở trong Giả lập đơn hàng (Open in Order simulator) button

Click Mở trong Giả lập đơn hàng (Open in Order simulator) to go to Integrations › Order simulator with the current order loaded. See Integrations › Order simulator for how to use it.

Staging only

Orders and statuses here are test data and incur no charges.

To run the test cases required before go-live, see Integrations › Testing.

Export data

Click Tải dữ liệu đơn hàng (Download order data) in the right corner to export the order list using the current filters.

note

Sending the order file by email requires the Xuất danh sách đơn ra email (Export order list to email) permission. See Roles & permissions.

Find an order​

Information in each row​

Order statuses​

Order details​

History tab​

Order simulator tab (Staging only)​

Export data​