Payments

This is your company's Ví Ahamove (Ahamove wallet) page. Delivery fees for orders paid with Tài khoản (company account balance) are deducted from this wallet.

1. Available balance and promotional account
2. Nạp tiền vào tài khoản (Top up account)
3. COD account: cash collected on delivery, tracked separately
4. Transaction history, grouped by day

Ahamove wallet page ('Ví Ahamove'): main account, COD account and transaction history

Where does the money go?

Business Portal has 3 separate money flows. Click a box with a border to go to the matching guide.

Delivery fees

Top up→Main account→Fee charged per order ("Thanh toán" line)→Statement by period→VAT invoice

Applies when paying by "Tài khoản" (company account). CANCELLED order → fee returned ("Hoàn trả" line).

Cash on delivery (COD)

Enter COD when creating the order→Driver collects at drop-off→COD account→COD reconciliation by tracking number

Kept separate from the fee wallet. Only completed orders count.

Reimbursements

A reimbursement fee arises on an order→Shown under "Phí bồi hoàn" in the order details→Approve or reject on the Reimbursements page

Only people with Manage permission on the Reimbursements page can approve.

Two types of account

Account	Holds	Notes
Tài khoản chính (Main account)	Available balance + promotional account	Delivery fees (when paid with Tài khoản) are deducted from here
Tài khoản COD (COD account)	Cash collected on delivery	Tracked separately from the delivery-fee wallet. Reconcile it in COD reconciliation

Top up

Click Nạp tiền vào tài khoản (Top up account) right below the Main account.

Top up before you run out

When the balance is too low, you cannot create orders paid with Tài khoản. If you use Order templates, templates may fail to run. Top up early, especially before weekends and public holidays.

Transaction history

Transactions are grouped by day, 20 rows per page. Each row shows the time, the order ID (or transaction ID) and the source of funds.

Type	Meaning
Thanh toán (Payment)	Delivery fee deducted for an order (negative amount, in red)
Hoàn trả (Refund)	Money added back when an order is cancelled (positive amount, in green)
Thanh toán gói hội viên (Membership package payment)	Recurring membership package fee

Reconcile a cancelled order

Search for the order ID in the history: you will see one Thanh toán (Payment) row when it was placed and one Hoàn trả (Refund) row for the same amount when it was cancelled.